Biotricity Support FAQ:
Answers to Your Health Device Questions
Frequently Asked Questions
Below you’ll find answers to our most asked questions:
Biotricity Support FAQ:
How do I purchase Biotricity products?
Biotricity products can be purchased from our online store, using the shopping cart icon in the top right-hand corner of this site or by clicking here.
Where can I find Biotricity apps?
Biotricity offers mobile applications that are available for download on popular app stores. To find the Biotricity apps, follow these general steps:
1. iOS (iPhone/iPad):
- Open the App Store on your iOS device.
- In the search bar, type “Biotricity” or the specific name of the app you are looking for.
- Once you find the Biocare or Bioheart app, tap the “Get” or “Download” button to install it on your device.
2. Android:
- Open the Google Play Store on your Android device.
- In the search bar, type “Biotricity” or the specific name of the app you want.
- Once you find the Biocare or Bioheart app, tap the “Install” button to download and install it on your device.
How long should Bioflux’s battery last?
A fully charged battery should last up to 48 hours.
What is the best practice for charging Bioflux?
We recommend that you charge your Bioflux for 1-2 hours before bathing each day (Bioflux is not water-proof and should be removed before bathing/showering).
How long can electrodes be worn?
Electrodes may be worn for up to 3 days.
How should I remove Bioflux?
Unsnap electrodes from ECG lead wires and gently remove each attached electrode from your skin.
How long should Biotres’ battery last?
A fully charged battery should last up to 48 hours.
When should I hard reset the Biotres?
DO NOT hard reset the Biotres as it will delete any data stored in the recorder.
What is the best practice for charging Biotres?
We recommend that you charge your Biotres for 1-2 hours before bathing each day (Biotres is water resistant).
How long can electrodes be worn?
Electrodes may be worn for up to 3 days.
What happens if Biotres is worn while charging?
Biotres will pause while charging as charging may cause interference with the study – it does not pose any risk to the wearer however.
How should I remove Biotres from my chest?
Detach the snaps from the electrodes one at a time using a gentle but firm direct upward motion. Do not twist or bend the snaps. Do not remove Biotres by pulling the recorder off the chest before detaching the electrodes.
What do I do when my app shows Biotres’ status as ‘disconnected’?
The app is attempting to update its current status – disregard and wait for the app to refresh.
What happens to my data if Bioheart loses connectivity?
Data is stored on the device and synced with the cloud once connectivity with the app is restored. The Bioheart device can store up to 30 days of data before requiring a sync with the App.
How should I clean the Bioheart?
Bioheart’s fabric strap is machine washable. To clean the Bioheart device itself, gently clean with a disinfectant wipe.
Why should I be monitoring my heart’s electrical activity? And why does continuous monitoring matter?
Monitoring your heart’s electrical activity can help you recognize abnormalities in your heart rhythm. Most smartwatches use optical sensors to capture pulse or heart rate, but do not capture electrical activity – those that do, can only do so for a short amount of time. Since many heart problems are intermittent, detecting them requires recording your heart’s activity for more than 30 seconds at a time. Bioheart accurately and continuously records your heart’s electrical activity, making it more precise, and more effective than a smartwatch for heart monitoring.
What type of batteries do the Biokit devices take?
The heart rate/SpO2 monitor and the thermometer both take 2 AAA batteries. The blood pressure cuff is rechargeable and must only be charged using the charging cable that came with your Biokit.
What does it mean when the Biokit device screens display “ERR”?
This means that the batteries need to be replaced.
Where can I find the device IDs needed to connect the Biokit devices to the Biocare app?
The device IDs are located on the back of each device, as well as on the back label of the white Biokit box.
